You will need to submit your current passport with an application for renewal, an updated passport photo and the renewal fee.
Again, you cannot do this online, but you can access a helpful checklist to keep you organized during the process and download the application form.
You can also get information on circumstances under which you would not be able to renew by mail and what to do if you need expedited service.
Hello, I bought My Passport Essential 500gb (USB3.0 & 2.0) I connected It to my PC and installed smartware and everything went fine, but when I try to update firmware (Essential Elite_Firmware Updater_v2.010(188.8.131.52)) I get this disconnected all USB devices except my passport and same error.. I formatted drive, did many things but no help How to solve this, anyone with similiar problem can help me? I didn't realize that it was the same file for all externals. A small part of the harddrive is made to behave like a CD.
Thanks The firmware for the Passport Elite won't work on your Passport Essential. the updater is having difficulty finding which Passport Elite you're trying to update. I would have thought WD would use a generic filename if it wasn't model-specific. It contains the necessary bits and pieces for locking and unlocking an encryptable drive.
If you have set a password for hardware encryption, then if you hide the VCD you won't be able to unlock the drive and use it. that's why you keep getting the screen from your first post.
If there was a newer firmware applicable to your drive, then the installer would install it.
The site will tell you what forms need to be filled out, provide you with forms to print and give you a detailed list of the information you'll have to provide to get your passport.
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You’ll need a debit or credit card to use this service.
If a particular firmware fixes something that you're having problems with, then yes, of course you'd probably want to update.
But when and if an update comes out, it's usually better to look through the "Change Log" in the release notes to see whether you should bother with the update or not.
Visit travel.and click on the tab that says "Change or Correct Passport." The chart on that page will tell you how to update your passport based on the specific changes that need to be made to it.